vCloud License Terms

​MasterSoft Software License Terms & Maintenance Service Agreement General Terms and Conditions
Last updated May 2026

The MasterSoft Software License Terms applies to the system which MasterSoft (H.K.) Limited (the Company) developed and the Maintenance Service Agreement General Terms and Conditions applies to the customer which has accepted for Maintenance Service. The Company’s obligations are limited to the terms set in this agreement. This agreement describes your rights and the terms and conditions upon which you may use the MasterSoft software. You should review the entire agreement because it is important. By accepting this agreement or using the software, you agree to all of these terms and conditions set forth below.

1.    Overview
a.    This agreement only applies to the software developed and installed or authorized to be installed by MasterSoft. If this agreement contains terms regarding a feature or service not available to your version, then those terms do not apply.

2.    Installation and Use Rights
a.    The software is purchased based on license. Under this agreement, we grant you the right to install and for use by the number of concurrent user/s as agreed and purchased.
b.    MasterSoft reserve all rights not expressly granted in this agreement. For example, this license does not give you any right to, and you may not:
(i)    publish, copy, rent, lease, or lend the software;
(ii)    transfer the software;
(iii)    work around any technical restrictions or limitations in the software.

3.    Authorized Software and Activation
a.    You are authorized to use this software only if you are properly licensed and the software has been properly registered with a genuine license key. You may not bypass the registration procedure.

4.    Privacy
a.    Consent to Use of Data. Your privacy is important to us. Your data will only be used for your specific software problem debugging as requested. 

5.    Networks, data, Internet, Fixed IP
a.    The software and services require your device to be able to access the network and the Internet. Your access and usage (including charges) may be subject to the terms of your Internet provider agreement. You are always responsible for:
(i)     understanding and complying with the terms of your own plans and agreements, and
(ii)     any issues arising from using or accessing networks, including public/open networks and the Internet, and
(iii)     the speed of the network (affecting the performance of the software), and
(iv)    the stability of the network (affecting the stability of the software)
b.      The customer is responsible for performing regular database data backups and keeping the backups in a safe and secure storage location.
 
6.    Computer Maintenance
a.    The customer is responsible to maintain the computer installed with the software in a healthy condition. Precaution measures shall be done to prevent computer virus, unauthorized personnel use, and other kinds of computer attacks.
 
7.    Extend of Maintenance Service
a.    This maintenance applies only to computerized system developed by the Company. The Company does not maintain any products that are not the Company’s products.
b.    This Maintenance Service is valid and limited to the Company’s Computerized System purchased and used in Hong Kong.
c.    The Company will use its reasonable efforts to provide the Maintenance Service. However, the Company may suspend the Maintenance Service in whole or in part at any time without notice if:
(i)    the equipment fails or requires modification; or
(ii)    in the Company’s reasonable opinion, there is or has been unauthorized, unlawful or fraudulent use of the System.
d.    The Customer shall remain liable for all Charges during the period of suspension.
 
8.    Limitation of Liability
a.    The Maintenance Service is conditional upon the Computerized System has only been used in a normal and customary manner and has not been tampered in any way. The Maintenance Service does not include solution of failures caused by: misuse, neglect, accident, operation outside the specified operating environment, improper testing and maintenance by the Customer, failure caused by service of the Computerized System by technical personnel who are not from the Company, environmental conditions such as the lack of electricity supply, failure caused by virus infect, failure caused by a product, for example, hardware, for which the Company is not responsible, or other human mistakes.
b.    The Maintenance Service does not include the Computerized System re-installation service due to hardware issues or networking issues.
c.    The Maintenance Service does not include the Computerized System migration service from one particular address to another or from one particular PC to another.
 
9.    The Customer’s Responsibilities
a.    The Customer shall backup and store the system database data in a stable and safe environment, for example, external hard drive disconnected from the computer.
b.    The Customer is suggested to utilize the software with authorized license in which the Company is not responsible for any rights and liabilities if the Customer not to do so.
 
10.    Termination of Maintenance Agreement
a.    The Company may terminate the Agreement in whole or in part or any Services or any part thereof immediately, if in the Company’s opinion:
(i)    the Customer has failed to pay the Company the maintenance charges by the due day; or
(ii)    the Customer is in breach of any of the terms of the Agreement or fails to comply with any reasonable requirement of the Company in relation to the use of the System.
b.    Termination of the Maintenance will not affect any rights or liabilities of the parties which have arisen prior to the date of termination.
c.    The Company is not responsible for special, incidental, or consequential, damages resulting from any breach of maintenance, or under any other legal theory, including but not limited to lost profits, downtime, goodwill, and any costs of recovering or reproducing the data stored in or used with the Company’s products.
 
11.    INTERPREATATION
a.    Reference to the plural shall include the singular and vice versa; references herein to any person shall include references to individuals, firm, body corporate or unincorporate.
b.    The terms and conditions of this Maintenance Agreement are written in both English and Chinese. The English version shall prevail whenever there is any inconsistency or interpretation of this Maintenance Agreement.